What services do you offer?

We offer a range of cleaning services for the home or office. Whether you require a Regular service (daily, bi-weekly, weekly or fortnightly), Spring Cleans/One-Off Cleans or Vacating Cleans, we have a cleaning solution for you. Please refer to our Residential or Commercial Cleaning services pages for more details.

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How does it work?

On booking your service, we find a suitable Cleaner and provide them with your details. We will then contact you as soon as possible to confirm arrangements. For your peace of mind, all the Cleaners we use are security checked and fully insured for Public Liability and Product Liability.

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How do I pay?

Payment is made directly to your Cleaner either by cash, cheques or direct debit. The Cleaner will in turn leave a receipt for you. 

For commercial cleaning rates, please contact our office.

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Is your service safe and secure?

At Maid in Melbourne we understand your concerns about safety and security. We have a thorough screening process that includes face to face interviews, police checks, identification checks and reference checks for your peace of mind.

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How often do you service domestic homes?

We provide a weekly or fortnightly residential cleaning service depending on your preference. Some of our clients also prefer to have a bi-weekly service which allows you more time to focus on the more important things in your life.

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Do you supply the cleaning products and equipment?

Residential cleaning – for hygiene reasons your Cleaner will use your products and equipment and they will advise you when you will need to replenish the products.

Our Cleaners will be happy to recommend products and are well-trained in the effective use of environmentally friendly products to keep your home or office free of harmful chemicals.

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For BYO products - An extra $10/cleaning service. We use separate tools and products for different premises.

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Do I need to be there when you clean?

We ask that you meet with your Cleaner prior to the first clean, giving you the opportunity to communicate your requirements and show them your equipment and products. It is your choice whether you wish to be there while they are cleaning. Most of our clients are happy to leave us a key and an alarm code which is completely confidential and is stored safely and securely.

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What about my pets?

Please advise us in advance if you have pets, particularly dogs. Usually we ask that you make arrangements to ensure your pet won’t impede the work of our Cleaners.

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Can I postpone my clean whilst I am away?

Definitely, all we ask is that you give us prior notice – at least 24 hours – so you do not incur any cancellation fees.

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Can I change my Cleaner?

Great care is taken to allocate a Cleaner suited to your needs. In the unlikely event that you are not happy with your service, all it will take is a phone call to our office.

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Do you guarantee the service?

We guarantee the quality of our service on the proviso that there is enough time allocated for the Cleaner to properly complete the job and that the job requirements were accurately communicated in the first instance.